Commercial Lines BD Manager – SME & Small Corporate Business (INMO)

Experience level Experienced Hire
Job details sector Finance, Control and Strategy

The job holder supports the development of SME and small commercial business distribution strategies with GI entities, supporting the implementation and business growth.

 Main areas of focus will be:
• Develops SME and small commercial business strategies and builds local entity capabilities
• Implements action plans – monitors KPIs and customer/distributor feedback – drives improvement
• Supports local entities as a knowledge centre, and as an extension of the local SME team to drive growth

Main activities

Proposition Development

• Enhances the SME/small commercial business value chain, from client/distributor research and policy purchase, to servicing, claims and renewal process, using technology, data, and operational efficiency
• Develops new propositions, including “beyond insurance” services, depending on targeted segments of clients, focusing on the clients´ holistic insurance needs

Distributor Engagement

• Supports the build and implementation of the marketing/distribution strategy specific for the distribution channel and client segment, including appropriate incentive programs
• Develops new tools specific to the local market to enable greater engagement with distributors, facilitating an easier selling, servicing and renewing process

Performance Management

• Builds KPI dashboards to follow performance and identify improvement areas, recognizing where country learnings could be reused in other countries
• Creates an SME/small commercial business community within the INM to share best practices and celebrate success – also liaising with other Group entities to learn and share experiences


• Educated to a degree in Business Administration, or equivalent
• Deep knowledge of the SME and small commercial insurance business, and hands on experience of working with brokers, agents and directly with SME clients
• Strong experience working in a multicultural environment and managing relationships with senior and international stakeholders
• Insurance qualification preferable e.g. Chartered Insurance Institute

Technical Skills

• Fluent in English, and Spanish and/or French preferable
• At least 7-10 years’ experience working for an insurance company or a broker, preferably in the areas of SME Distribution, Product Development or Underwriting
• Deep knowledge of SME insurance business and processes
• Experience in project/program management
• Experience with SME P&C underwriting preferable

Personal Capabilities

• Strong communications skills, able to present complex ideas clearly and concisely, and able to persuade and obtain the buy-in of a diverse and multicultural audience
• Team player, able to ask for help and share knowledge. Strong capacity to motivate teams and solve teams members conflicts
• Ability to interact and negotiate at Executive Level of the organization
• Good interpersonal relationship influencing / negotiation skills
• Results, customer and service oriented mindset
• Capability to unite and manage teams in distant, multi-cultural and multi-language environments
• Strong sense of organization
• Enjoys multi-cultural environments, available to travel frequently

As one of the largest global insurers, our purpose is to empower people to live a better life. This purpose is shared by each and every employee throughout our organization, as we tailor our services and solutions to each of our 107 million customers around the world, one person at a time.

You are the starting point for all our work. We strive to give you more choice, more innovation and more power to decide how, when and where you access our products and services, while making sure we provide excellence, quality and a strong financial foundation for everything we deliver, at the right cost to you.