Desktop Support Analyst

Location HONG KONG, Hong Kong
Experience level Executive Role
Job details sector Information Technology
Apply before Date not available

Job Purpose:


Supply IT Infrastructure Services and Support for his regional perimeter.
Ensure locally the quality of IT services delivered to End User.
Act as primary / secondary contact for IT Systems on site in his scope ( Lan, Wan, Server, TOIP, Printings services, etc)…



Key Accountabilities:


• Ensure all cases (incident and requests), linked to his/her scope of activity (Desktop, Infra, Business apps,..) are managed at agreed service level

• Perform daily system health check 

• Take in charge Infrastructures Services link to his perimeter (Lan, Wan, Server, TOIP, Printings services, etc..) 

• Prioritise his work according to IT SLA and Business needs. 

• Manage complex cases until they are resolved 

• Support the continuous optimization of business processes and act with anticipation 

• Be part of the project delivery. 

• Give advice and develop training on Computer / Office tools to End Users when required 

• Organise regular meetings with key contacts to collect business needs 

• Place IT order link to his scope 

• Maintain adequate and accurate documentation on procedures, standards, desktop and server equipment inventory, etc 

• Security.

a. Responsible to follow the company guidelines / regulations to ensure company data is held in a secure manner, including electronic access or in written format.

b. Any security issues or potential security breaches must be raised with his or her manager to ensure any potential issues can be secured.


• Local language and English speaking is required


• A minimum of 8 years IT working experience in desktop support, windows server administration, preferably within a similar Financial Services organisation

Knowledge and Skills

• Desktop environment skills and office IT tools

• Understanding of IT technology

• Ability to work with people in a collegial manner • To have a good overall comprehension of financial activities and Asset Management




Personal Competencies


Client focused

• To deliver added value to the Business by making improvements or suggestions 

• Demonstrates commitment to their job

• Think laterally to solve problems.

• To be able to manage their time


Communication competencies

• To have excellent communication skills, spoken & written


Team Working/Positive attitude

• Demonstrate excellent team spirit and positive behaviour
To see changes as an opportunity rather than a constraint.

• Proactive mindset, and able to work under pressure

IT Competencies

• Uses extensive experience to solve complex technical issues

• Rapidly understand complex data, business issues and processes

Technical Skill/Excellent working knowledge of:

• Microsoft environment (operating system, server, AD, SCCM…)

• Office Applications

• Exchange/Outlook mail system

• Citrix

• Desktop – Hardware and configuration

• Printing - Hardware and configuration

• LAN / WAN technology

• Smart Phone


• ServiceNow

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

We are an active, long-term, global, multi-asset investor focused on enabling more people to harness the power of investing to meet their financial goals. By combining investment insight and innovation with robust risk management we have become one of the largest asset managers in Europe, managing €746bn in assets as of the end of 2017. We employ about 2,400 people around the world and operate out of 21 countries.

We are proud to foster a high-performance culture, which means that we seek to recruit and retain people who are not only technically-skilled but also globally-minded, innovative and able to leverage their unique perspectives and life experiences to support our success as a company.