Assistant Manager, IT Planning and Support

Location Hong Kong
Experience level Experienced Hire
Job details sector Information Technology
Apply before Date not available

·       To provide overall planning for service transitions and to coordinate the resources that they require.

·       To be the lead specialist within HKIT for Development Planning & Support validation and testing processes and activities, in implementing the AXA HKIT Strategy 

·       Proactively research issues and opportunities, design solutions and propose appropriate way forward commensurate with HK business needs.  

·       Plan the implementation of new Transition Planning & Support validation and testing initiatives and solutions. 

·       Chair interdepartmental and external meetings representing HKIT in areas of responsibility within project boards/forums  

·       Develop, implement and ensure compliance of HKIT policy throughout AXA using effective and professional communication skills with all levels of personnel within the AXA. 

·       To contribute to a wide variety of projects representing and advising upon Transition Planning & Support validation and testing issues. 

·       Liaise with third parties, contractors and staff to ensure Transition Planning & Support, Validation & Testing policy is addressed by all parties involved. 

Educational requirement and qualifications

§  University degree in Information Technology, Computer Science or related fields

§  ITIL v3 Foundation Certification essential. ITIL v3 Service Management would be a plus

Professional experience

·          More than 5 years of working in IT Service Management

·          Experience working with off-shore Service Providers. 

·          Extensive experience in IT Production Control, Development Support, and Service Validation

Skills and Attributes

·          Good Communication and Interpersonal Skills in English and Cantonese

·          Project Management, Agile development skills, and Testing procedures

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.