Senior / Claims Officer, General Insurance

Location Hong Kong
Experience level Experienced Hire
Job details sector Property & Casualty Insurance
Apply before Date not available

The jobholder is responsible for handling all E.C claims & all claims of assigned major accounts, and to ensure proper reserving, adjustment and settlement of all claims. She will assist in preparation for proactive negotiation and settlement, where necessary.


  • To ensure that claims are properly handled and settled.
  • To ensure that claims are adequately and suitably reserved.
  • To examine claims documents for completeness of requirements and assists in computing claims quantum.
  • To follow up on the submission of claims requirements.
  • To ensure that doctors, loss adjusters, auto appraisers, investigator, recovery agents are appropriately appointed to assist in best investigation of a claim for reserving and settlement purpose.
  • To approve / validate claims settlement and cheque requisitions within the limit of authority.
  • To handle the telephone enquiry efficiently and professionally to ensure best claim service being provided when answering the requests and inquiries of claimants / beneficiaries regarding the processing, settlement of claims and explanation for declining claims
  • To keep insured, producers, underwriters and any other relevant parties closely informed of the development of claims and a list of suspicious claimants.
  • To carry out ad hoc assignments given by superior

  • University graduates with 3-5 years of working experience in Claims
  • Good command of both spoken and written English and Chinese
  • Able to work independently with good communication skills
  • Self-motivated and a good team player
  • Proficient in Microsoft Office, e.g. Word, Excel and Outlook Express

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. 


In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.