Customer Care Associate

Location Hong Kong
Experience level Early Careers
Job details sector Property & Casualty Insurance
Apply before Date not available
  • Handle incoming calls from direct customers or frontline staff of Partners on General Insurance product enquiry (pre-sales and post-sales), introduce related insurance products 
  • Support frontline staff in closing sales deal, resolving client cases in a professional manner 
  • Logging all customer queries in a clear and concise manner and adhering to internal SLAs for follow ups and response times. 
  • Handle soft complaints from customers and liaise with internal departments to resolve the customers within specified timelines 
  • Implement inbound/outbound call program on cross-selling, upselling, renewal and retention 
  • Support Business Development Manager to launch campaigns and initiatives  
  • Reply or follow up on incoming correspondence and emails 
  • Build and maintain good relationship and teamwork within the team
  • Working on shift Monday to Friday (9:00am to 5:30pm / 9:30am to 6:00pm / 11:30am to 8:00pm) and alt. Saturday (9:00am to 1:00pm / 9:00am to 3:00pm)

  • Higher Diploma, Associate Degree or University Degree holder
  • 3 o 5 years working experience in sales/call centers with work experience in insurance industry considered an added advantage
  • Good interpersonal skills, self-initiative with a passion for customer centricity
  • Attentive to details, well-organized with good problem solving skills
  • Good command of spoken and written English and Chinese & PC skills
  • IIQE I and II insurance license preferred

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. 


In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.