IT Support Specialist

Location MN, United States
Experience level Experienced Hire
Job details sector Information Technology
Apply before Date not available
• Provides primary support of field images utilizing Windows operating systems as well as VMWare / MokaFive.
• Provides break fix assistance for business applications and other end-user technical capabilities utilizing AXA-approved components and facilitates their use among field users in support of business effectiveness.
• Provide assistance with resolving issues with AXA managed mobile device technology.
• Reports to Senior Regional Technology Specialists providing input from field users and individual support experiences and facilitating the use of technologies being provided to the AXA Advisors field community.
• Provides ongoing Level II Help Desk and other support of field assets.
• Assist with the opening and escalating of help desk incidents providing support as needed.
• Provides oversight and ensures that the branch is operating within all parameters and guidelines as outlined in AXA Group Information Security Internal Policy and Standards.
• Maintains advanced knowledge of Mokafive, VMWare and Windows operating systems required for support of laptop / desktop as well as iOS, Android, Airwatch, In Tune and Touchdown for the support of AXA registered mobile devices.
• Regularly travels within the region’s geographic area to provide support as required.
• Acts as a liaison between field force, the Help Desk and field support management in order to monitor and support technology use.
• Manages the Service Request process for new and existing users, encompassing hardware, software, security and access requirements and terminations.
• Participates in branch openings, closings and network infrastructure maintenance and scheduled changes.
• Works to develop answers to ad-hoc technical problems. Create/revise Help Desk script

QUALIFICATIONS:

• 2 - 4 years end-user support experience supporting mobile devices, tablet, laptop and desktop.
• 2+ years’ experience with varied platform operating systems use including the use of Office applications.
• Bachelor’s degree from an accredited college or university or equivalent work experience.
• Advanced knowledge of Windows, MAC, VMWare and Mobile Devices
• Advanced knowledge of LAN and WAN communications.
• Ability to work effectively and efficiently with modest supervision.
• Ability to execute a number of tasks, at times simultaneously and with changing priorities.
• Ability to communicate well orally on technical topics with people of all skill-levels and rank.
• Ability to work with users and peers to provide technology solutions for particular issues.
• Ability to understand, analyze and resolve technical desktop problems.
• Ability to understand, analyze and assist in the resolution of LAN, WAN and server problems.
• Ability to follow through with assignments until all tasks are complete.
• Ability to follow AXA-defined processes and procedures.

 

 

ABOUT AXA:

We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.

As an employer AXA is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA US has been recognized and certified as a great place to work by the Great Place to Work Institute.

We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA. Almost 40% of our open jobs are filled with current employees.
NOTE: AXA participates in the E-Verify program.

In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

 



Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
 
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

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