CRM Salesforce Project Manager (F/H) - Courbevoie

Location 92-HAUTS-DE-SEINE, France
Experience level Experienced Hire
Job details sector Information Technology
Apply before Date not available

As a “Salesforce CRM Project Manager”, you will be part of the Core Business Solution team.

The "Core Business Solution" unit is involved in the strategic development of the services offered by AXA IT to the Group's entities in the field of IT for the core business of Insurance such as :Property, Life, Health, CRM, and Anti-Fighting bleaching.

 

Your Main Missions:

 

1/ Deliver Design Authority on Salesforce.com for the Europe Region

 

• Deliver Salesforce.com projects in Europe :

- Animate workshops with Client IT and business representatives

- Define solutions meeting requirements defined by the client

- Write project deliverables

- Configure the solution

- If possible, develop/review the code and/or interfaces between Salesforce.com and the IS applications.

- Realize functional tests

- Prepare deployment of the solution on different environments (and initialization of the solution)

• Develop the new and repeat business on Salesforce.com projects

 

2/ Deliver Design Authority on Salesforce.com for AXA IT CRM CoE and local entities

 

- Local advise and Design Authority

- Global Sharing with AGS SFDC CoE

 

3/ Deliver Salesforce.com projects for entities

 

- On site and Off-Site model

- Re-use of AXA Global Assets

- Work closely with AXA entities on Salesforce.com topics

- Work and manage local consultant/developers internal, external, offshore resources

 

4/ Develop the local AXA IT team with local consultants and regional off-shoring

 

- Contribute to build AXA IT CRM CoE with local ressources

- Contribute to develop an off-shoring model


 

• Functionnal skills

 

Must have:

- Hands-on experience and good knowledge of Opportunity management and/or Contact Center processes in scope of the CRM domain

- Knowledge of AGILE project methodologies

- Good written and verbal communication skills (English)

 

Nice to have:

- Knowledge of finance

- Good analytical skills

- Proactivity, flexibility and ability to work in a team in multiproject context

- Minimum 2 years experience in Salesforce.com implementation projects

- Master Degree / BAC + 5

 

• Technical skills

 

Must have:

- Minimum 2 years of experience in Salesforce.com implementation projects, including: Service Cloud, Chatter, Force.com etc.

- Software and web development methodologies

- Knowledge of enterprise architecture and application integration, including SOA, ESB, EAI, ETL environments and an understanding of integration considerations such as process orchestration, customer data integration and master data management

- A good understanding of database fundamentals

 

Nice to have :

- Expertise on other CRM and Marketing solutions

- Salesforce.com Certification

- APEX, VisualForce skills

- Knowledge and experience in Enterprise systems integration using Salesforce.com (API’s, ETL, Data Loader etc.)

- Software and web development methodologies



Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

 

Here at AXA we strive to lead the transformation of our industry.

 

We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 107 million customers.

 


AXA IT – Application Products Department is an IT solutions company delivering services to the Group AXA & to its banking and insurance companies. We develops and operates transverse business solutions at international scale.

Our mission is to shape, build and maintain the shared solutions of AXA Group. The aim of these services is to sustain business development, reduce time to market, & generate savings.



We offer to the successful applicants outstanding career opportunities.

If you are interested, please do not hesitate to apply.

 

The information submitted by the applicants should be treated as confidential. and use only for recruitment purposes.