Lead Manager - Digital Experience

Location NC, United States
Experience level Experienced Hire
Job details sector Marketing including Branding & Offer Development
Apply before Date not available
The Lead Manager, Digital Experience, is an integral member of the growing digital team within marketing at AXA. The individual’s primary goals will be providing end-to-end digital experience management in support of AXA’s Financial Protection line of business. This person will be a product owner, user experience strategist and cross-functional team leader who is accountable for the seamless execution of owned digital customer and distributor experiences.

Key Responsibilities Include:
Lead the development of new and differentiated customer experiences that drive online engagement, increase profitability and improve customer experience, including digital sales apps and tools.
Provide subject matter expertise in digital experience, project management and internal and external stakeholder management in the planning and execution of digital marketing experiences, including websites, microsites, iPad and mobile apps. Demonstrate the ability to conceptualize original ideas and drive digital product roadmap, as well as knowledge of UX best practices and campaign optimization.
Motivate and inspire executive management around a project vision and concisely articulate the value of the work. Engage relevant business stakeholders to gain buy-in on all projects
Develop and defend business cases to gain funding for new digital investments and develop creative and project briefs. Partner with marketing and line of business partners, IT and internal and external creative and technical teams to define, execute and deliver projects on time and on budget. Identify, engage and manage external vendors as needed.
Serve as a “Product Owner” on Agile scrum projects; develop user stories and acceptance criteria; prioritize backlog of user stories; develop and oversee usability testing, UAT test plans, and be fully accountable for the on time, on budget and quality launch of the project along with the post-launch success of the project (including measuring the project against pre-defined KPI’s).
Develop roll-out communications to Operations and Field Management.
Ability to function in a fast-paced matrix organization; ability to reprioritize projects, and manage internal client expectations.


Minimum 5-7 year of experience in Digital Marketing program development and execution, leading project builds and/or multi-platform (desktop, mobile) digital experiences.
Minimum of 3-4 years of experience as a Digital Product Owner in Financial Services/Insurance Industry. Ready to take full ownership of end to end digital experience and feature roadmap. Must be a vocal advocate for digital customer experience at all levels of organization.
Industry experience in the Financial Protection industry preferred. Require interest about the key business drivers of the business and passion to innovate and execute measurable business outcomes using digital
Digital marketing expertise; website design and UX experience; advocate for digital customer experience.
Comfortable with change and defining new ways of working, business processes
Strong project management skills, extremely organized with unfailing attention to detail, able to juggle multiple projects/requests/initiatives simultaneously.
Extremely proactive, able to anticipate internal/external partners’ needs to stay ahead of any roadblocks, resourceful, can do attitude, adaptable, quick learner; Ability to generate and execute new ideas to drive process improvement
Ability to translate complex topics to broad audiences.
Ability to “sell-in” ideas, projects, strategies using cost-benefit analyses. Strong presentation, communication and people skills.
Team player, build and maintain relationships internally and externally, contribute to the morale and health of the organization, ability to “manage up” and “manage across”; Ability to collaborate with the business and IT stakeholder teams.
As an employer AXA is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA US has been recognized and certified as a great place to work by the Great Place to Work Institute.

We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA. Almost 40% of our open jobs are filled with current employees.
NOTE: AXA participates in the E-Verify program.

In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.