• Serve as main point of contact for AXA US Life and ABS.
Respond to consumer & distribution complaints that are escalated from the TPA
• Collaboratively work with Vendors to build Vendor schedules, identify milestones and track the Vendor's progress to implement the process flows and integrations
• Partner with management of the other AXA service centers to ensure consistency with processes and reporting
• Work with stakeholders to set SLAs, identify the critical data needed to effectively manage the Vendor and provide information for reporting purposes
• Proactively monitor and manage the Vendors to ensure that they are performing all their functions in a “best in class” manner, including client attentiveness and representation of AXA
• Monitors dashboards to report on the service that the Vendors are providing