Relationship manager for AXA Business Services

Location NC, United States
Experience level Experienced Hire
Job details sector Operational Excellence
Apply before 04/27/2018

• Serve as main point of contact for AXA US Life and ABS.

Respond to consumer & distribution complaints that are escalated from the TPA

• Collaboratively work with Vendors to build Vendor schedules, identify milestones and track the Vendor's progress to implement the process flows and integrations

• Partner with management of the other AXA service centers to ensure consistency with processes and reporting

• Work with stakeholders to set SLAs, identify the critical data needed to effectively manage the Vendor and provide information for reporting purposes

• Proactively monitor and manage the Vendors to ensure that they are performing all their functions in a “best in class” manner, including client attentiveness and representation of AXA

• Monitors dashboards to report on the service that the Vendors are providing


Bachelor's Degree.
Prior experience in Financial Services a plus.
• Strong desire to gain further understanding of the financial services and life insurance business.
• Must possess knowledge of project and system development life cycles and implementation planning
• Strong verbal and written communication, influencing and negotiation skills
• Strong Project Management Skills or Six Sigma experience
• Technical expertise with an ERP system, Ariba, or Sourcing, a plus
• 5-8 years of general vendor management experience a plus
• Strong analytical skills and ability to manage multiple projects at a time and often under tight timeframes.

As an employer AXA is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA US has been recognized and certified as a great place to work by the Great Place to Work Institute.

We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA. Almost 40% of our open jobs are filled with current employees.
NOTE: AXA participates in the E-Verify program.

In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.