Senior Associate - Collections

Location NY, United States
Experience level Experienced Hire
Job details sector Life & Savings Insurance
Apply before Date not available

This position is responsible for contribution processing, which includes the data entry of transactions into the Collection and Reconciliation System (CARS), and comparing customer and third party checks to source documents for completeness and accuracy, as well as special handling sensitive plans. The individual in this position may also be responsible for contributions made by other methods, such as systematic transactions, ACH debits, wires, and internet. Also included in these processes are various reconciliations, electronic file formatting/processing, local check deposits and monitoring, review of suspense items and error reports. With experience, this position also includes performing research and analysis, adjustments and initiating refunds. The individual in this position will have daily telephone and written communication with individuals at all levels, including clients and their advisors, AXA Financial Professionals, external vendors and internal clients.



  • Ability to work harmoniously in a team environment
  • Strong analytical and problem solving abilities
  • Knowledge of company products, services, and IRS Regulations
  • Outstanding Customer Service/Phone experience
  • Ability to handle multiple processes and prioritize workload (highly organized and detail oriented)
  • Excellent communication skills, both written and verbal
  • College graduate or equivalent work experience


About AXA


We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.

As an employer AXA is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA US has been recognized and certified as a great place to work by the Great Place to Work Institute.

We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA. Almost 40% of our open jobs are filled with current employees.

NOTE: AXA participates in the E-Verify program.

In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.