P&C Senior Claims Technical Manager - Commercial Lines

Location 75-PARIS, France
Experience level Experienced Hire
Job details sector Risk Management
Apply before Date not available

Group Insurance Office:

The role of GIO ensure and promote technical excellence within AXA Group and for all business lines (P&C, L&S and Health):

  • Define the technical standards/guidelines for the Group
  • Ensure the implementation of the standards defined and conduct regular technical audits in Europe, France, Asia and International New Markets
  • Contribute to the definition of the Group's strategic focus and contribute to the Process of Product Approval
  • In coordination with Group Risk Management, define the risk appetite for underwriting in order to enable the creation of long-term value for the Group's shareholders
  • Define the framework and the limits of underwriting for both the operational entities and the markets in a logic of guided empowerment, so as to ensure the effective implementation of such limits and intervene as a reference consultant for risks that go beyond the local underwriting framework
  • Contribute as much as necessary to the process of definition of the objectives and the business reviews
  • Centralize all the good practices identified and coordinated by the Markets and bring an outsider viewpoint to promote the implementation of good practices

Group Claims in the GIO department:


  • Define P&C claims standards and ensure they are implemented in all entities through regular technical audits (e.g. In-Depth Reviews, Technical Reviews, Internal Model Reviews).
  • Develop the P&C claims technical practices and culture together with local claims professional families.
    • Continue trainings and animation of communities with entities and markets
    • In conjunction with entities and markets, identify and centralize best practices and propagate through Technical Communities
    • Identify internal & external innovations
    • Develop expertise / tools
    • Ad-hoc support entities in executing technical initiatives
  • Contribute to the definition of Group’s strategic focus (incl. objectives definition process) and monitoring of the technical performance (incl. monthly business reviews)
  • Ensure technical excellence in process improvement / digitization / automation
  • Exchange best practices and tools if relevant with L&S and Health claims team in particular on Fraud and CFR.



The PC senior claims technical manager – commercial lines will work directly with the 2 others PC senior claims technical manager but he is more focus on all activities relating to commercial claims and in particular liability or new risk such as cyber risk.
He / she :
  • Define if any specific standards, policy or guidelines linked to commercial lines activities
  • Contributes to secure Liability Claims handling in various entities in particular through technical review
  • Participates to the claims commercial project project aiming at improving current organization, processes, handling and reserving policy in particular for commercial line claims including liability and cyber risk.
  • Works on innovation links to commercial lines claims (data project, others innovation) and share best practices with entities 
  • Participates in the implementation and control roll out of Liability or new cyber risk claims standards and recommendations.
  • Participates to GRM regular In-Depth review of reserves of P&C entities and issue recommendations.
  • Ensures and follows up implementation of In Depth reviews recommendations and Group Audit recommendations for Claims.


Experience and Qualification:           

Technical skills:
  • Strong knowledge of P&C and CL processes and related value chain. Ability to deep dive multi-line of business processes (Fleet, Property, fraud, Recoveries, Liability, Construction…), Commercial line claims knowledge mandatory in particular on Liability
  • Project and change management in an international environment is a plus

Languages: Professional English (C1/B2), French is a plus towards communication to AXA French entities


Managerial skills: Functional management skills in an international and non-hierarchical context


Soft skills:

  • leadership
  • Strategic vision;
  • Innovation
  • Drive to execution and results orientated;
  • Written and oral communication and presentation skills;
  • Ability to manage exposure to Group senior management;
  • Stakeholders management;
  • Influencing skills, ability to negotiate and challenge;
  • Ability to organize and drive workshop sessions and to transfer knowledge and skills;
  • Pragmatism to promote “test and learn” approach;
  • Autonomy and flexibility;
  • Smart risk-taking capacity.


  • About 10 years of experience commercial lines and at least knowledge of claims
  • Transformation program, project and change management appetence
  • Good knowledge of market best practices, processes and organizations;
  • Functional management;
  • International exposure.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 107 million customers.


The headquarters of the AXA Group, based in Paris 8th, brings together the Group's corporate activities. It coordinates the various entities with the Group's strategy, and is responsible for managing international projects. The headquarters has approximately 800 employees and is distinguished by its strong international culture (39 nationalities).