Senior Manager - Change Programme, BTO

Location Hong Kong
Experience level Experienced Hire
Job details sector Information Technology
Apply before 02/24/2018

To apply programme and change management expertise to contribute to successful outcome / benefit realization across a range of business initiatives. This includes:

  • Acting as coach / mentor to project teams / managers on Change Management aspects of projects – and, where needed, directly drive change activities / workstreams
  • Manage a small team of change specialists who will be assigned to various projects to directly drive change management activities (1-2 resources)
  • Acting as a programme / project manager to directly manage and deliver complex large scale programmes /projects

Change Management

  • Directly apply or help project teams apply a structured methodology to lead and change management activities and workstreams this includes but is not limited to:
  • Design, development and delivery of communications
  • Stakeholder and impact assessments: identify and manage areas of resistance
  • Support training efforts
  • Define metrics and KPIs to measure and monitor the progress on change
  • Increase awareness, understanding and active application of change management by:

    • Coaching team members within the Business Transformation Office as well as key stakeholders across the organization such as sponsors, influencers (potential change champions)
    • Conducting regular training, lunch & learn and other awareness sessions
    • Join programme/project teams where needed or where requested by the Head of BTO to ensure change activities are adequately planned and executed

Programme Management
  • Perform the role of programme/project manager in highly complex programmes/projects.  These include (but not limiting to) projects that are large scale and have complexity either due to the technical aspect, number of stakeholders involved or high degree of change for involved parties.
  • Ensure programmes/projects outcomes and objectives are aligned to company strategy
  • Advise executives sponsors on programme definition, business case development, project planning and organizational matters
  • Develop execution plans and syndicate with senior stakeholders to get buy-in
  • Maintain oversight on delivery of major programmes, and ensure that issues are resolved and risks are mitigated in a timely manner
  • Lead project managers in the planning of multi-disciplinary programmes and interrelated projects
  • Organise and run steering committee meetings, project meetings and workshops, especially those involving executive level decisions
  • Conduct project health checks as requested by the Head of Programme Office and provide improvement recommendations
  • Make recommendations to the Head of BTO on measures to enhance project management capabilities in the BTO
  • Other tasks or duties as assigned by Senior Management.

Experience / Qualifications:

·         University graduate, preferably in Business, Finance, IT or related disciplines

·         10-15 years solid experience in a project / change management capacity

·         Proven track record in delivery of large, complex projects in large, complex organisations

·         Strong influence, change management, and dispute resolution skills.

·         Solid experience in managing stakeholders at senior executive level at multiple levels of organization (Group, Regional & Local)

·         Outstanding communication skills; verbal and written with proven experience in designing and delivering communications at multiple levels from working to C-level – ability to communicate in Cantonese not a must but will be a definite advantage

·         Excellent understanding of project management control procedures

·         Able to motivate and effectively manage a small team of change specialist resources

·         Broad knowledge of financial services &/or insurance industry desirable. LOMA qualification an added advantage

  • Less experience will be considered as Change Management Manager

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.