IT Service Continuity Officer (F/M)

Location LONDON, United Kingdom
Experience level Experienced Hire
Job details sector Information Technology
Apply before Date not available
Job purpose

IT Service Continuity Management 
  • Develop and deploy the Global AXA IT Service Continuity Policy in alignment with sponsors and stakeholders expectations [aligned to ISO standard]
  • Manage the Groups IT Service Continuity Program, ensuring compliance to policy, identifying industry best practices that complement AXA governance and strategy
  • Develop and deploy the Global AXA IT Service Continuity strategy to facilitate the ability to comply with the requirements of the business to test critical IT services end to end
  • Manage the Groups IT Service Continuity Program, ensuring compliance to policy and adhere to contractual obligations
  • Participate in the Business Resilience horizon scanning activities, to establish future developments and identify areas of risk
  • Provision of best practice materials for global entities to utilize
  • Establish relationship with entity ITSCM representatives and develop their own compliant programs along with the necessary training and guidance through deployment to business as usual activities
  • Establish and support a program of annual testing of IT recovery plans, training and guiding global entities as required
  • Provide continuous compliance monitoring of global entities and provide executive governance reporting. Including the quality assurance of IT Service Continuity, plans procedures and associated materials, training events and skill sets
  • Be the expert, serve as the global point of contact for IT SCM and provide professional support to the crisis management team at time of a crisis

Key responsibilities

  • Develop IT Service Continuity Management Strategy
  • Provides direct input to the information technology organization for the development of IT recovery requirements
  • Be the expert, serve as the point of contact for global deployment and good governance
  • Equip the team [wider ITSCM Manager’s community], develop and educate
  • Design and facilitation of the ITSCM management implementation
  • Development and facilitation of training of ITSCM Teams
  • Quality assurance of the global ITSCM program
  • Provide subject matter expertise and support to associated business resilience teams
  • Develop and support, IT recovery testing and exercises, define and secure relevant resources required to deliver within scope
  • Manage the IT service continuity budget
  • Support the annual Operational Resilience conference
  • Support the crisis management teams at time of crisis


  • Certification [CBCP/MBCP/MBCI] – Desirable
  • ITIL
Overall work experience in the field
  • At least 10 years’ experience working as a ITSCM/IT DR manager
  • Broad understanding of IT operations
  • Experience working within a global environment

Skills / abilities (Examples)
  • Ability to function effectively in a matrix structure
  • Operate comfortably at management level
  • Strong facilitation, negotiation and conflict resolution skills
  • Possess strong relationship building, communication and presentation skills [written and verbal – English]
  • Be able to prioritize and execute tasks in a high-pressure environment
  • Strong networking skills
  • Team player
  • Self-motivated, proactive, independent and responsive
  • Apply analytical rigor to understand complex business scenarios
  • Professional and positive approach
  • Diligent with attention to detail
  • A can do attitude and willingness to go the extra mile when required
  • Customer centricity
  • Ability to learn
  • Result-oriented mindset
  • Fluent in English

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 107 million customers.

To support our business strategy and digital transformation, AXA is building a new Group Information Security Practice to ensure a coordinated response to the increasing cyber security threat, enable risk decisions to be made consistently across the organization and establish sustainable security capabilities that are integrated with the business.
Our vision for Information Security is to ‘protect our stakeholders by securing our information assets, managing our cyber risk and enabling business strategies in an efficient and effective way, fully supported by executive leadership and underpinned by all AXA employees’.

At AXA, we lead a an HR policy that encourages diversity, maintains your  professional and private life balance and accelerates the skills and career development : promotion of diversity, remuneration policy, training device, ... Discover everything that makes AXA an employer of choice.
Whatever your job is, we strive to offer you career opportunities. Our goal is to develop your skills to support the transformation of our changing business.