Service Management Specialist (F/M)

Location 92-HAUTS-DE-SEINE, France
Experience level Experienced Hire
Job details sector Information Technology
Apply before Date not available
Job purpose

  • Provide central coordination and management of security technology licenses across the group, leveraging and utilizing group license management processes and tools
  • Manage and maintain security services and resources capacity plan required to meet current and future performance requirements (including identification of performance / capacity trends). This security service includes tool capacity, staffing capacity and physical facilities capacity
  • Produce and maintain a security service Catalogue and its contents in conjunction with security service Governance & Review and Change management processes
  • Provide oversight and macro coordination of continuous security service improvement efforts across ISOPS
  • Define security service continuity and availability requirements and complete gap analysis against current capability, drive activity to address gaps

Key responsibilities

Security Service Development Management
  • Produce and maintain a security service Catalogue and its contents in conjunction with security service Governance & Review and Change management processes
  • Ensure service catalogue and other service artefacts are regularly updated post successful change implementation.
  • Collaborate with Service Development Lead to define service continuity, resilience and availability requirements and supporting metrics e.g. RTO, RPO.
  • Perform gap analysis against defined continuity requirements and drive activities to address gaps.

Security Service License Management
  • Conduct regular review of security software and technology licenses and validate usage as per vendor contracts and follow-up on anomalies.
  • Escalate to Head of Security Service Management and other senior stakeholders on outstanding license issues.
  • Collaborate with service management operational teams and identify need for addition or reduction of licenses.
  • Collaborate with Change Management Specialist to ensure change and impact to licenses are addressed as part of change management.
  • Collaborate with Service Development Lead to co-relate license usage and Service finance/budget cost allocation
  • Research and gather vendor licensing model information and provide support to Group procurement on contract negotiation and advice on suitable license models for AXA

Service Capacity Management
  • Manage and maintain security services and resources capacity plan required to meet current and future performance requirements (including identification of performance / capacity trends). This security service includes tool capacity, staffing capacity and physical facilities capacity.
  • Collaborate with Service Development Lead to develop and maintain metrics to monitor performance and capacity of the security service metrics.
  • Work with operational teams to help regularly generate and report on the performance and capacity metrics
  • Collaborate with Service Development Lead and develop a management information report to provide a weekly/monthly/quarterly trend on performance and capacity metrics and recommendations to improve service capacity.


Qualifications

Education
  • Bachelor degree in Computer Science, Engineering, or related field.
  • An MSc Information Security would be desirable but is not essential

Certification
  • Information Security and/or Information Technology industry certification (CISSP, CISA, CISM, GIAC or equivalent) would be desirable but is not essential
  • ITIL v3 certified to at least Foundation level

Overall work experience in the .field
  • Working knowledge of ITIL Service Management concepts and processes, including: incident management, change management, problem management, service request management, configuration management > 4 years
  • Experience in a multi-national, shared services environment, including clear customer service and resolution of escalated issues > 4 years
  • Experience in delivery processes, including lifecycle controls (e.g. Design, Pilot, Acceptance) and Project Management > 4 years
  • Overall experience in Information Security > 2 years
  • Experience in the service management of a security operations center > 2 years

Skills / abilities
  • Cross cultural sensitivity, flexibility
  • Organized with a proven ability to prioritize workload, meet deadlines, and utilize time effectively
  • Good interpersonal and communication skills, works effectively as a team player
  • Ability to function effectively in a matrix structure
  • Good analytical skills
  • Fluent in English


Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 107 million customers.


To support our business strategy and digital transformation, AXA is building a new Group Information Security Practice to ensure a coordinated response to the increasing cyber security threat, enable risk decisions to be made consistently across the organization and establish sustainable security capabilities that are integrated with the business.
Our vision for Information Security is to ‘protect our stakeholders by securing our information assets, managing our cyber risk and enabling business strategies in an efficient and effective way, fully supported by executive leadership and underpinned by all AXA employees’.



At AXA, we lead a an HR policy that encourages diversity, maintains your  professional and private life balance and accelerates the skills and career development : promotion of diversity, remuneration policy, training device, ... Discover everything that makes AXA an employer of choice.
Whatever your job is, we strive to offer you career opportunities. Our goal is to develop your skills to support the transformation of our changing business.