Senior Officer, Customer Segmentation

Location Hong Kong
Experience level Experienced Hire
Job details sector Marketing including Branding & Offer Development
Apply before Date not available
  • Assist in creation of end-to-end customer and service journey across all MOTs for strategic segments, ensuring agreement with relevant business units and support functions
  • Support team to engage different teams within all LOBs, Product, Marketing, Digital, IT and Operations, etc. to bring the agreed customer, service journeys to life
  • Use data and insights from various sources (CXT, NPS, ICF, Complaints, etc.) to drive and refresh customer journey and improvement initiatives
     
    Reporting and Management Information (MI)
  • Co-ordinate the development of strategic KPIs for the business and report business performance against strategic KPIs
  • Provide ad hoc reporting, MI support to function head and other key stakeholders

  • Must have prior working experience in Marketing, Customer Experience or Project Management roles in financial services or consulting firms
  • Previous exposure to / knowledge of insurance industry will be an asset
  • Good presentation and report writing skills
  • 3 – 6 years of relevant working experience
  • Strong analytical mind with focus on attention to detail
  • Proactive and with a can-do attitude
  • Good command of English, Cantonese and preferably Mandarin

 



Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

 

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.


AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.


1Based on 2013 Office of the Commissioner of Insurance market share statistics


We offer excellent career prospects and attractive remuneration package to the right candidates.