Customer Service Representative

Location KUALA LUMPUR, Malaysia
Experience level Experienced Hire
Job details sector Property & Casualty Insurance
Apply before Date not available

JOB SUMMARY

 

1. To provide information and service to our walk-in and call in customers


KEY RESPONSIBILITIES

1. To assist in handling emails to customer service departmental email

2. To get customers to provide feedback on our services – walk-in touch screen feedback and call-in to reply short message survey (sms) applicable to callers who called us using handphone

3. Assist to reply incoming emails within customer service departmental email

4. Co-ordination of lunch rotation within counter/tele-service team

5. Back up other team members when there is shortage of manpower within customer service department

 

OTHER RESPONSIBILITIES

1. Assist in preparation of reports on complaints and CS operations when required

2. Support of UAT when required

3. On the job training of new staff


MINIMUM QUALIFICATIONS

Education Diploma & Degree in any and/or related

 

PROFESSIONAL

(i.e. insurance / accounting, etc.) AMII / ACII / DMII or equivalent insurance qualifications

 

MINIMUM YEARS OF EXPERIENCE 

Minimum of 3 years’ experience in and / or similar role / capacity

 

SKILLS

(i.e. language, IT software, etc.) • Proficient in English

• Possess good presentation skills

• Possess good negotiation skills

• IT literate

 

PERSONAL QUALITIES 

• Mature personality

• Able to work independently and as team player

• Self-motivated

 

OTHER REQUIREMENTS 

• Results oriented, initiative driven and concern for quality



Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.  

 

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.


https://www.axa.com.my/


AXA Affin General Insurance Berhad is a joint venture between AXA Group and Affin Holdings Berhad. We are one of the fastest growing general insurance companies in Malaysia, and the No.1 leader in Medical and Health insurance (source: ISM). We provide comprehensive and tailored protection solutions to individuals and businesses in the areas of Motor, Home, Accidental, Travel and Commercial insurance. 
We pride ourselves in conducting business responsibly, and building long-term relationship of trust when serving almost a million Malaysian customers, with over 800 employees in 22 offices, as well as over 4,000 agents nationwide, as well as our brokers and key bank partners.



We are the best organization that demonstrate drive, commitment and tenacity to champion diversity and inclusion with workplace practices that enable our current & future employees to achieve work-life integration. 
So, what are you waiting for? Come and JOIN us!
https://youtu.be/V7mXMUtq9Bc