Assistant Digital Business Analyst (1 Year Contract)

Location Hong Kong
Experience level Digital Role
Job details sector Marketing including Branding & Offer Development
Apply before Date not available


AXA Hong Kong is rolling out the first AXA health strategic project to our customers from Q3 2017: A Wellness Mobile App to empower our client to live better life.
Within the Digital Services and Innovation Team, we are seeking an enthusiastic and empathetic individual to act as an Assistant Product Owner to help the enhancement of this app during the roll out.

Key responsibilities

  • Design and define with the Product Owner on:
    • app enhancements plans (roadmap, design features…)
    • Reward program strategy
  • Business coordination
  • Data Analysis
  • Engage with internal and external users/customers: User Interviews, generate feedback and status reports,


  • Innovation & entrepreneurial mindset:
    • Think big, out of the box, able to drive test & learn projects
    • Curious and fun with entrepreneurial mind-set as change agent
    • Disrupt the norm: cherish the opportunity to find better ways to do things, regardless of how disruptive or initially painful it might be. 
    • Nothing is impossible / Problem solver
    • Passionate about emerging technology
    • Enthusiastic and eager to take on new challenges
  • Customer oriented mindset:
    • Results oriented
    • Customer focused
    • Strong analytical capacity
  • Other:
    • Expert on China and HK cultures, fluent English
    • Personal coaching, lifestyle coaching or nutritionist background welcome
    • Share success: Important to take time to celebrate each success with all the stakeholders along the way

Main stakeholders

  • Internal
    • Lines of Businesses
    • Compliance and legal departments
    • Marketing department
    • Distribution department
  • External
    • The start-up partner
    • Media and communication Agencies


  • 2 years’ experience
  • Management of Digital / mobile / website related projects:
    • Understanding of agile / iterative project methodologies
    • Understanding of customer experience topics
Metrics for Success
All employees have annual career growth goals based on their position and core skills/development areas;  team members receive performance reviews bi-annually 
Customer satisfaction and the ability to drive large efficiency gains are the most important measures of success

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.