Senior Executive, Business & Campaign

Location KUALA LUMPUR, Malaysia
Experience level Experienced Hire
Job details sector Marketing including Branding & Offer Development
Apply before Date not available
Job Summary
1. Manage call centre and ensure delivery of KPIs 

2. Carry out campaign performance analysis, tracking and planning
3. Drive and monitor call centre’s performance
4. Plan and ensure sufficient leads for telemarketing campaign
5. Setup new telemarketing campaign

Job Responsibilities:
1. Manage call centre and ensure delivery of KPIs 

-          Carry out campaign performance analysis, tracking and planning

 -     Ensure outsourced call centre achieve sales KPI

-          Ensure call centre productivity and QA KPI are met

-          Carry out campaign performance analysis, tracking and planning

2. Drive and monitor call centre’s performance

-          Monitor call centre’s performance closely and provide necessary remedial actions

-          Plan sales challenges to improve the performance

-      Hold regular meetings with call centre to ensure call centre fully understand the KPI and actions required from them

3. Plan and ensure sufficient leads for telemarketing campaign

-          Work with database sponsor on leads tapping planning

-          Ensure sufficient leads for telemarketing campaign

  -      Perform analysis on buyer profile, leads profile & billing pattern

4. Setup new telemarketing campaign

-          Work with respective stakeholders to setup new campaign & ensure smooth roll out of telemarketing campaigns

 -     Ensure campaigns are compliant with internal & BNM guidelines

Job Requirements:
1. Diploma or degree holder
2. Minimum 3 years experience in handling telemarketing or direct marketing campaigns
3. Good command in Malay & English. 
4. Good analytical skill
5. Sales oriented with business sense.
6.  Aggressive towards meeting or exceeding target.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.  


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Affin General Insurance Berhad is a joint venture between AXA Group and Affin Holdings Berhad. We are one of the fastest growing general insurance companies in Malaysia, and the No.1 leader in Medical and Health insurance (source: ISM). We provide comprehensive and tailored protection solutions to individuals and businesses in the areas of Motor, Home, Accidental, Travel and Commercial insurance. 
We pride ourselves in conducting business responsibly, and building long-term relationship of trust when serving almost a million Malaysian customers, with over 800 employees in 22 offices, as well as over 4,000 agents nationwide, as well as our brokers and key bank partners.

We are the best organization that demonstrate drive, commitment and tenacity to champion diversity and inclusion with workplace practices that enable our current & future employees to achieve work-life integration. 
So, what are you waiting for? Come and JOIN us!