Executive, Third Party Property Damage

Location KUALA LUMPUR, Malaysia
Experience level Executive Role
Job details sector Property & Casualty Insurance
Apply before Date not available


     (Include organization reporting structure as applicable)



Managing and processing all claims handling /settlement for TPPD claims.


Ensure claims are processed within TAT


Review files within the guidelines


Respond to complaint


Reducing abandoned call rate to 5%





Managing and processing TPPD claims within TAT


Assessment within the company’s Claims Service Standard or Service Commitment


Ensure accuracy for overall claim processing


Ensure response to customers within TAT which includes all correspondences, complaints, payment upon DV receipts





Carry out projects and other duties as may be assigned





Ensure compliance with the requirements of local regulations and all other relevant statutory regulations and guidelines, as well as all relevant Company, Regional and AXA Group policies and procedures.


Information System Security:

Responsible for defining requirements as regards to information availability, confidentiality and integrity. Managers must ensure that all staff members (including temporary staff) and providers comply with the relevant security standards.

·          Perform risk analysis to determine risk and potential business impacts

·          Liaise and co-ordinate with Information System Security Manager on all Information System security activities within department

·          Ensure compliance on Information System Security standards and Information System Security guidelines are adhere to within department

(Requirement under Information Security Programme)






File review : 4 reviews with 100% compliance annually


Managing claims within TAT : 95% compliance

·         Acknowledge Claim Submission/Notification & CH review case & ensure documents are complete. Inform customer if document not complete & CH request for info from TP insurer - – w/days

·         CH issue decision letter upon receipt of adjuster’s report / full doc - 3 w/days

·         Modification of reserve within the same day once info available with 95 % accuracy of data entry

·         E-payment requisition to SS Team within 1 w/day upon receipt of signed DV

·         Ensure 95% accuracy of data entry in system

·         Upload/attach documents to Claims File - within 2 w/days of receipt

·         Respond to correspondence within 3 working days


Less than 10 complaints per year





Diploma & Degree in any and/or related lines



(i.e. insurance / accounting, etc.)

AMII /ACII / DMII or equivalent insurance qualifications



Minimum of 3 years experience in and /or similar role / capacity


(i.e. language, IT software, etc.)

·   Proficient in English

·   Possess good presentation skills

·   Possess good negotiation skills

·   IT literate


·    Mature personality

·    Able to work independently and as Teamwork

·    Self-motivated

·    Team player

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.  


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.


AXA Affin General Insurance Berhad is a joint venture between AXA Group and Affin Holdings Berhad. We are one of the fastest growing general insurance companies in Malaysia, and the No.1 leader in Medical and Health insurance (source: ISM). We provide comprehensive and tailored protection solutions to individuals and businesses in the areas of Motor, Home, Accidental, Travel and Commercial insurance. 
We pride ourselves in conducting business responsibly, and building long-term relationship of trust when serving almost a million Malaysian customers, with over 800 employees in 22 offices, as well as over 4,000 agents nationwide, as well as our brokers and key bank partners.

We are the best organization that demonstrate drive, commitment and tenacity to champion diversity and inclusion with workplace practices that enable our current & future employees to achieve work-life integration. 
So, what are you waiting for? Come and JOIN us!