Client Service Officer

Location Hong Kong
Experience level Early Careers
Job details sector Property & Casualty Insurance
Apply before Date not available
  • Handle customer inquiries (pre-sales or post-sales) from incoming call, emails & walk-in by meeting the SLAs and quality to maximize sales opportunity 
  • Conduct outbound call on follow up/close case (eg follow up missing information on application / form), cross-selling/upselling/retention 
  • Manage incoming correspondence or email promptly to meet the SLA 
  • Serve walk-in customer for all enquiries/requests 
  • Support multi-language and all products with the required skills 
  • Train and assists new joins on both technical and soft skills 
  • Handle direct or assist other colleagues to resolve complaint and to meet the SLA as updated from time to time. Escalate the referral / complex / complaint case to relevant party(ies) to avoid the case turn into serious case / external complaint 
  • Maximize opportunity on cross-selling/upselling/retention, process streamlining for continuous improvement 
  • Build and maintain good relationship and team work within the Team / Partners Support Business Development Manager to launch campaign and initiatives 
  • Support manager during his absence to ensure SLAs is maintaine

  • DSE or above
  • At least 3 years of working experience in customer service/hotline field, preferable with experience in insurance industry or with insurance license
  • Good interpersonal skill with service attitude, attentive to details, problem solving, well organized, self-initiative, multi-tasking, with a passion for customer centricity and a good team player
  • Good command of both spoken and written English and Chinese & PC skills.
  • Accept roster on working schedule, willing to work on Saturday

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. 


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.