Assistant Manager / Senior Officer, Quality Assurance

Location Hong Kong
Experience level Experienced Hire
Job details sector Communication & Corporate Responsibility
Apply before Date not available
  1. To identify sales compliance and quality fulfillment gaps on sales practices through statistical analysis and sales quality checking
  2. To make liaison and reinforcement with sales leaders to recommend remedial and improvement actions to close the gaps in sales compliance fulfillment and selling practices.
  3. To maintain and ensure due observance of internal control standards, including timely implementation of recommendations made by Internal Audit.
  4. To ensure awareness and implementation of compliance requirements.
  5. To assist Compliance and Complaint team to investigate the complaint cases regarding sales quality and selling practices in distribution.
  6. To support ad hoc projects as assigned.

  1. University degree in an appropriate discipline.
  2. Considerable working experience in insurance agency channel.
  3. Good understanding of The Hong Kong Federation of Insurers (“HKFI”) requirements.
  4. Excellent MS skills especially in Excel and PowerPoint
  5. Audit or compliance experience is an asset.
  6. Excellent command of spoken and written English and Chinese.
  7. Good team player and able to work under pressure independently.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.