and process claims according to company policy and guideline
disbursement of claims payment in an efficient and accurate manner within
company service standard
enquiries from brokers and customers
/ review regular and other reports
in enhancing the quality of service and operational efficiency of the system,
such as identify areas for improvement and make sound suggestions
in all claims related projects
and revise internal claims manuals, guidelines and practices
continuous claims process improvement to strive for operational efficiency
and negotiate with relevant parties such as reinsurers, Actuarial, Underwriting
or Legal on complicated claims
as expertise adviser to handle complex claims enquiries escalated by enquiry
teams and Client Relationship team
- Provide quality training to distribution channels and
internal departments concerning claims areas
graduate or above with FLMI or equivalent
8 years of experience in Claims with at least 3 years in management position
technical skills and knowledge of Claims
Centric minded and excellent communication skill
self-motivated, patient, cheerful and positive
emotional maturity and able to work under pressure
- Good command of written and spoken English and Chinese
At AXA, we help millions of people around the world by protecting them, their families, belongings, assets, businesses and their future.
We are one of the top 50 global brands, the first insurance brand and one of the world's leading asset managers, with revenues close to 100 billion euros. We are present in 59 countries and work with 161,000 colleagues to serve 103 million customers worldwide.
We are leading the transformation of our industry and looking for talented individuals to be part of this transformation: individuals who care and who want to work in an environment where trust and inclusion foster innovation.
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.
AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.
1Based on 2013 Office of the Commissioner of Insurance market share statistics
We offer excellent career prospects and attractive remuneration package to the right candidates.