Client Service Officer - General Insurance

Location Hong Kong
Experience level Early Careers
Job details sector Property & Casualty Insurance
Apply before Permanent offer

Job Responsibilities:

  • Handle incoming calls from direct customers and frontline staff of Partners on General Insurance product enquiry (pre-sales and post-sales), introduce related insurance products and close sales
  • Support frontline to close sales deal and settle client cases (e.g. endorsement, cancellation)
  • Conduct outbound calls to follow up and close cases (e.g. follow up on missing information on application forms), to resolve client case
  • Identify and spot out opportunities for cross-selling, upselling and retention, propose new initiatives for process improvement and conduct implementation
  • Support Business Development Manager to launch campaigns and initiatives
  • Escalate the referral or complex complaint cases to relevant parties, assist manager to resolve client complaints 
  • Reply and follow up on incoming correspondence and email in good written presentation
  • Serve walk-in customer for product enquiries and requests

Job Requirements:

  • Dioploma or above in Business Administration or other related disciplines
  • Around 2 years of working experience in customer service/hotline field, experience in insurance industry is an advantage
  • Good interpersonal skill with attention to details, with a passion for customer centricity, being a good team player
  • Good command of both spoken and written English and Chinese & PC skills
  • Accept roster on working schedule, willing to work on Saturday

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. 


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.