Senior Claims Officer

Location Hong Kong
Experience level Early Careers
Job details sector Life & Savings Insurance
Apply before Permanent offer

·         Approve all types of claims within authority independently

·         Meet service turnaround time and achieve claims KPI targets

·         Assist in enquiry from Enquiry Teams

·         Assist department in reviewing workflow, implementing continuous claims process improvement

·         Assist in compiling regular management report

·         Assist in conducting training to colleagues and distributors

·         Participate in assigned projects 

§   University graduate, preferably with professional insurance qualifications

§   Graduate from allied-medical or nursing institution preferred

§   At least 3 - 4 years of relevant working experience in insurance field

§   Good command of both written and spoken English and Chinese

§   Good PC skills including Excel, Word and Chinese word processing

§   Strong customer centric mindset and good communication skill

§   Result-oriented, self-motivated, patient, cheerful and positive

At AXA, we help millions of people around the world by protecting them, their families, belongings, assets, businesses and their future.
We are one of the top 50 global brands, the first insurance brand and one of the world's leading asset managers, with revenues close to 100 billion euros. We are present in 59 countries and work with 161,000 colleagues to serve 103 million customers worldwide.
We are leading the transformation of our industry and looking for talented individuals to be part of this transformation: individuals who care and who want to work in an environment where trust and inclusion foster innovation.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.