Senior Business Analyst, Health Operations

Location Hong Kong, Hong Kong
Experience level Executive Role
Job details sector Information Technology
Apply before Permanent offer

  • Identify and design solutions to enhance and streamline business processes
  • Conduct analysis of business and user needs in order to develop requirements documentation for the implementation of product, systems and applications projects.
  • Work in conjunction with business users and development teams and be responsible for the creation and execution of test scripts, scenarios, and test plans that validate initial business requirements.
  • Develop and maintain data extraction/ workflow/functions for internal and client report generation, correspondence generation, MI report & dashboard generation, process status notification generation
  • Support the analysis and formulation of business case benefits including historical data collection, data quantification and validation and setting up benefits tracking mechanisms
  • To rebuild the production control, establish and maintain the operating procedure manual, follow up on resolution of business/system problems/complaints
  • Review functional specifications, use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents
  • Support the design phase by being an effective liaison between IT and business users in clarifying business requirements and IT solutions
  • Lead the business users to define and execute User Acceptance Tests (UAT) and Implementation Verification Tests (IVT) in line with quality and project governance processes
  • Other ad hoc project tasks as assigned

  • University graduate, preferably in Business, IT or related disciplines
  • Experience in AS400 or G400
  • Over 4 years solid working experiences in large scale projects, involving in the whole product life cycle
  • Sound knowledge of financial services and/or insurance industry desirable.
  • Proven track record in specifying user requirement, managing user acceptance testing and operational management control procedures
  • Familiarity with the concepts of Change Management and Dispute Resolution.
  • Strong communication skills and an understanding in the execution of projects
  • Strong Financial analysis / Business analysis skills desirable
  • Excellent written and oral communication skills in English and Chinese
  • Certified Business Analysis Professional (CBAP) certification, Six Sigma Green/Black Belt or other relevant professional certifications would be preferred

At AXA, we help millions of people around the world by protecting them, their families, belongings, assets, businesses and their future.
We are one of the top 50 global brands, the first insurance brand and one of the world's leading asset managers, with revenues close to 100 billion euros. We are present in 59 countries and work with 161,000 colleagues to serve 103 million customers worldwide.
We are leading the transformation of our industry and looking for talented individuals to be part of this transformation: individuals who care and who want to work in an environment where trust and inclusion foster innovation.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.