The AXA Group's commitments to its stakeholders
Today, the company's responsibility no longer stops at its own door. It has extended in light of the demands and requirements of an increasingly diverse network of stakeholders, within highly varied national contexts.
In 2003, AXA defined its policy with regard to its stakeholders. These concrete commitments summarize the spirit of responsibility with which AXA conducts its business faced with its various partners, thus laying the foundations for today's sustainable development strategy.
This involves more than the company simply reporting to the outside world, taking into consideration potential conflicts of interest between the Group and its stakeholders, as well as recognizing the lack of a consensus between stakeholders on certain key issues, and rising to the challenge of forging relationships to help the business improve its global performance.
"Stakeholders" are groups or individuals who affect or are impacted by the organization and its activities, including staff and their representatives, shareholders, clients, business partners, suppliers, competitors, governments and regulatory bodies, NGOs, civil society, associations, pressure groups, local and international communities.
This approach is behind the trust-based relationships that AXA has built up with its stakeholders as of 2003:
- Employees: ensuring professional fulfillment by offering a supportive and respectful workplace where people are empowered and the continuous development of skills is encouraged.
- Clients: consistently delivering efficient local services and adapted solutions, while adhering to the highest standard of professional conduct.
- Shareholders: achieving industry-leading operating performance levels in order to create lasting value, and providing them with transparent information.
- Suppliers: maintaining excellent relationships with suppliers by adhering to a set of clearly defined procurement guidelines and promoting ongoing dialogue.
- Environment: contributing to environmental preservation efforts by making our environmental risk management capabilities available and promoting environmentally sound practices in the workplace.
- Community: acting as a responsible corporate citizen by sharing our professional expertise with the community, innovating in the area of employment and sponsoring philanthropic initiatives.
These commitments are further developed and illustrated in the "Corporate responsibility" section