Social dialogue and internal communications
1) The Group's approach on collective social issues
AXA is developing an employment policy in accordance with the Universal Declaration of Human Rights and International Labor Organization (ILO) standards. In 2003, AXA signed the Global Compact, formally committing to uphold the following two principles for fundamental human rights: 1) Taking the steps needed to protect and comply with internationally proclaimed human rights; 2) Taking the steps needed to ensure that they do not knowingly aid or abet human rights violations. These principles are incorporated into AXA's management of to its employees.
Furthermore, these commitments include various principles relating to collective labor standards. In this way, the Group's employment policy covers several aspects, such as equal opportunities and freedom of association.
2) Respecting freedom of association and promoting social dialog
Effective labor-management communications and social dialog pave the way for the stability needed to implement the Group's development strategy. Such communications with staff or their representatives are therefore organized and conducted by each Group company on a regular basis.
AXA also has set up a European Works Council (EWC), whose extensive role goes beyond the regulatory requirements in force. The EWC is made up of staff representatives from AXA's largest European subsidiaries, who meet in order to receive and exchange information on the social, strategic and economic issues that concern the Group, and maintain an ongoing dialog between employees and management.
In October 2005, the Group EWC agreement was renewed for a four-year period. The initial agreement was concluded before the European directive on works councils became mandatory. In this way, staff rights to be consulted and informed were freely agreed on by management and employee representatives before the directive's compulsory provisions actually came into effect. AXA holds two meetings a year, rather than the one required by law, in addition to a post-plenary session systematically held for debriefing. These monthly EWC meetings are also attended by the chairman of the Group's management board. Moreover, the EWC's bureau, which features ten representatives, meet monthly.
The introductory section of this agreement is based on a number of international benchmark documents, such as the UN's Declaration of Human Rights and the International Labor Organization's standards, as well as AXA's own set of core values and commitments.
3) Responsible management of restructurings in Europe
The Group EWC agreement, signed in 2005, is based on a certain number of commitments to employees in the event of major organizational changes with impacts on jobs. AXA has developed the following principles with a view to guiding its various European business units in their local management:
- When organizational changes affect jobs, AXA pledges to supply relevant information and, as appropriate in light of local cultures and obligations, to consult with employees and their representatives.
- In connection with this information-gathering and consultative process, the data and information provided by AXA will include possible alternative solutions if relevant.
- Factoring in the interests of its employees, clients and shareholders, AXA undertakes to maximize any opportunities for internal and external redeployments, when applicable, for all AXA employees affected by possible employment issues.
- AXA will do its utmost to prevent compulsory redundancies and other collective transfers, by pursuing other approaches whenever possible. More specifically, AXA endeavours to : 1) Seize the opportunities offered by natural headcount attrition to facilitate employment issues; 2) Make every effort to help employees analyze their skills and career paths and offer them training and reassignment opportunities; and 3) Give priority to voluntary departures and redeployments instead of redundancies and other forms of collective transfers.
- When geographic mobility is necessary, it must be offered as a matter of priority to employees who volunteer to move, with this process managed with a view to enabling their integration into a new environment under the best possible conditions.
- AXA pledges to recognize staff representatives and uphold their freedoms, rights and functions, in line with national legislation and, where relevant, agreements in force in local business units.
- Aware that training represents a major investment both for the Group and for its employees, AXA is committed to developing a continuous learning culture.
- AXA will not discriminate against its staff on the basis of their gender, race, color, ethnic origin, genetic makeup, disabilities, sexual orientation, language, religion, personal convictions, union membership or political opinions.
4) Internal communications
In addition to communicating with staff representatives under formal processes for labor-management dialog, the AXA Group is committed to providing quality information on the company's main priorities: all employees must be informed about the strategies, objectives and results of the AXA Group, their companies and their teams.
This commitment is reflected among other things in the development of numerous channels and tools for communication, including local and international internal newsletters, global and local intranet sites, and special interest or community intranet sites (professional families). More specifically, AXA has been surveying employee opinion worldwide since 1993.
4.1) The SCOPE survey
The SCOPE survey enables all employees to have their say, assessing AXA as an employer and expressing their level of commitment to the business.
Scope response rate (%)
Year |
Rate |
| 2003 | 77% |
| 2004 | 81% |
| 2005 | 82% |
2006 |
80% |
2007 |
84% |
Each employee is asked to complete the survey within a set timeframe, with 86 questions grouped under three dimensions:
- My Company, which relate to how respondents rate their company's strategy, leadership, working environment and team effectiveness.
- My Job, which includes questions about line management, resources and tools to do the job and job content.
- Me, which includes questions about their development and career opportunities, recognition and level of commitment.
The findings are consolidated at department, company and Group levels. By shedding light on organizational strengths and weaknesses, Scope enables the Group to define and implement corrective actions. Each manager, backed by his or her team, is responsible for building and implementing an action plan in light of these results.
With a response rate of 80% in 2006, the Scope findings are considered to provide an accurate measurement of numerous social indicators. Notably, the proportion of employees declaring to be "satisfied with their job" increased from 65% to 66% between 2005 and 2006.
Proportion of employees declaring to be "satisfied with their job"
Year |
Score |
| 2003 | 59% |
| 2004 | 60% |
| 2005 | 65% |
2006 |
66% |
2007 |
68% |
4.2) Action plans
Following the survey, efforts focus on drafting specific action plans. For instance, the approach to increase the number of feedback groups has been rolled out across all countries. To ensure that the actions taken reflect staff concerns as closely as possible, employees are now being asked to play a more active role in the entire process. Their role may involve working with their managers to shed light on certain answers that cannot be understood by simply reading the feedback reports. The Scope employee survey represents an effective tool for steering the Group's HR policy. Executive performance is also rated against the implementation of such action plans.