Commitments to our clients and distributors
1) Effective local service
- Constantly strive to ensure that our employees and networks of advisors are close to clients and available.
- Respond quickly and efficiently to client requests and ensure quality follow-up on their cases.
2) Professional expertise
- Create and enhance products and services by listening to clients in order to determine their needs.
- Provide our employees with the training and tools they need to deliver sound advice to their clients.
3) Professional ethics
AXA seeks to distinguish itself through the way it does business every day, in accordance with its professional code of ethics built around five principles: sound advice, transparency, confidentiality of client information, fairness, and the fight against fraud and money laundering.
4) Measurable commitments
AXA has equipped itself with an instrument for measuring the satisfaction of our clients. Throughout the year, surveys are carried out in order to measure client satisfaction at key times in the relationship between the company and its clients. The lessons learned from these surveys make it possible to improve the quality of our services, with the aim of regularly improving satisfaction levels among our clients.