AXA Vision
"We have chosen a demanding business. If we do it right, then we enable our clients to be life confident because they feel reassured, protected and supported as they undertake important projects at various stages in their lives. Our vision of the business is what guides our daily work. It reflects the social and human aspects of Financial Protection, whose value to people has never been greater."
Henri de Castries - Chairman of the AXA Management Board
Our business: Financial Protection
Financial Protection involves offering our customers - individuals as well as small, mid-size and large businesses - a wide range of products and services that meet their insurance, protection, savings, retirement and financial planning needs throughout their lives.
Aware and proud of our industry's contribution to the economic and social development of the community, we seek to do business responsibly by living up to consistent values and stakeholder commitments throughout the world.
Our ambition
We are working toward the shared ambition of attaining leadership in our core Financial Protection business, through the quality of our products and services as well as through superior performance.
Our values
- Team spirit,
- Integrity,
- Innovation,
- Pragmatism,
- Professionalism.
Our values are the foundation of our ambition. They serve as a guide, inspiring the actions and decisions of AXA employees. These values reflect our way of doing and thinking, for the benefit of our clients, shareholders, employees, business partners and the community.
Our commitments
- AXA's commitments
AXA aspired to do business responsibly, and to build trust-based relationships with its stakeholders:
Our Clients: Consistently deliver efficient local service and adapted solutions, while adhering to the highest standards of professional conduct.
Our Shareholders: Create lasting value by achieving operating performance that ranks among the best in the industry, and provide transparency financial information.
Our Employees: Ensure professional fulfillment by offering a supportive and respectful workplace where people are empowered and the continuous development of competencies is encouraged.
Our Suppliers: Maintain excellent supplier relationships by adhering to a set of clearly defined procurement guidelines and promoting ongoing dialogue.
The Community: Act as a responsible corporate citizen by sharing our professional expertise with the community and sponsoring philanthropic initiatives.
The Environment: Contribute to environmental preservation efforts by making available our environmental risk management capability and promoting environmentally sound practices in the workplace.
Our strategy
AXA's strategy is to combine organic and external growth to meet the challenge of operational excellence in all of the following areas:
- Product innovation
- Core business expertise (underwriting, claims management, pricing, investment performance)
- Distribution
- Quality of service
- Productivity
All AXA employees are champions of operational excellence. They are supported in this aim by the AXA Way continuous process improvement program.
Leveraging the resources of the AXA Group, and in accordance with AXA's values and commitments, 214 044 people are working daily to execute this strategy.